Furniture Delivery Service
I. Please contact us with regards to collection. This needs to be done via emailing firstname.lastname@example.org. 48 hours notice for a collection is needed. As we do not own the warehouse collections may incur a collection charge.
I. If you or your customers are located within UK mainland area, and the item is in stock, we aim to have your items delivered within two weeks. Should your postcode fall outside our normal delivery area (postcodes are AB, IV, PA, PH, FK, KY, DD, HS and KW), delivery times may vary. Please enquire about this when placing your order. Please note that all deliveries are subject to the terms and conditions. It is the responsibility of the Business Partner to ensure that where drop-ship deliveries are undertaken, the end customer is aware of the service offerings.
II. Deliveries outside our normal areas are subject to a surcharge. Please call or email before placing the order to confirm.
III. For security reasons, we do not operate a cash-on-delivery system.
IV. All deliveries are booked with the customer directly a minimum of two days prior to delivery so that your customer will know when to expect your consignment. Orders will only be scheduled for delivery if a delivery contact telephone number supplied.
V. Once a delivery has been booked, it is the Business Partner’s responsibility to ensure that they or their customer are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, we only make one attempt at delivery. If the Business Partner or customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. We use a Two-man delivery team they deliver into the room of your choice but they do not unpack the items from the boxes.
VI. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.
VII. You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.
VIII. Delivery costs are based on cubic volume and weight. ANY order under 0.7 cubic volume (cbm) would qualify for a £45 + VAT delivery charge, whereas ANY order over 0.7 cbm would qualify for a minimum charge of £67.50 + VAT. Maximum weight capacity for the £67.50 delivery charge is 300kg. Any orders above this weight capacity, which are classified as bulk orders will require a quotation for delivery charge (additional surcharges for post codes mentioned above will still apply).
VIIII. 2 Man Specialist Deliveries including assembly for marble, ceramic and extending glass dining tables apply at £120 + VAT (Separate surcharges for the post codes mentioned above will apply)
X. For IV16 –IV29, IV37-IV56, PH15-PH50, PA20-PA78, KW and HS Post Codes – please obtain a quote before ordering. This can be done via email, advising of the product details and customer address details to email@example.com. Please notes quotes can take up to 2 working days.
Returns, Damages, Defective Items, Refunds and Cancellations
I. If an item is damaged or defective we reserve the right to either repair or replace the item, whichever is more financially viable for us. If the item is collected we take no responsibility for any damage caused. We need to be informed within 7 days of the customer receiving their goods or 7 days from collection of the goods.
II. We do not accept any returns.
I. Please ensure that prior to signing, you (or your customer) check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for with nothing written on the delivery note.
II. Damages will be replaced or have our repair company fix these free of charge, whichever is more financially viable for us, providing that you inform us via Email within 7 days of the item being delivered and it was not collected by yourselves.
III. All damage claims must be supported by evidence in the form of digital photographs which you should email to us. On reporting of the damage we must know whether the packaging was damaged and whether the customer signed as packaging damaged.
IV. In the unlikely event that the delivery company damage anything at the customer’s property you would need to liase with the delivery partners directly with regards to this matter.
C. Defective Items
I. In the highly unlikely event that an item is defective, you must inform us by Email within 7days.
II. Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us
III. Mark Harris Furniture Ltd will inspect the item to verify that the item is defective and if it is, the Business Partner’s account will be credited for the full value of that item. If the item is deemed not to be defective, a full explanation will be provided by Mark Harris Furniture Ltd. Mark Harris Furniture Ltd has the final say on whether an item is defective or not. The value of the credit issued to the Business Partner is at Mark Harris Furniture Ltd’s discretion and each case will be considered on its own merit.
IV. Taking into account the varying individual conditions to which the furniture could be subject to once delivered, under no circumstances will we replace or refund items once 7 days has elapsed since delivery.
I. All orders must be cancelled in writing via email. Please send cancellations to firstname.lastname@example.org. Orders can only be cancelled prior to despatch. Once the item has left the building the full delivery and return costs will be incurred.