Mark Harris Furniture Ltd Terms & Conditions
Please read through carefully before placing an order. They do not affect your statutory rights. Your continued
use constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions with the exclusion of any other terms and conditions. Where applicable, it is also the Business Partner’s responsibility to ensure that their customers are aware of these terms and conditions.
Mark Harris Furniture Ltd reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be emailed to you. You will be requested to read and accept these terms and conditions.
Before you place an order, if you have any questions relating to these terms and conditions please contact our team by e-mailing email@example.com or call us on 0208 387 1498 between 9am and 6.00pm Monday to Friday (excluding Bank Holidays).
Opening a Trade Account
Before you can make your first purchase new customers will have to submit a Trade Application. This can be done by requesting a ‘Trade Application’ IMPORTANT - please note that prospective Business Partners MUST declare the trading name of ALL companies through which they may potentially sell Mark Harris Furniture Ltd products, irrespective of whether those companies are registered or not. The process of opening an account normally takes less than 24 hours. Once your application is approved, you will become a ‘Business Partner.’ Please note that we do not authorize the use of our images on any 3rd party auction sites.
Purchase of Products
1. Placing the order
i. Firstly, please check that the item is in stock. This can be checked either by our weekly stock updates or you can call our team. Please always use the correct names for these products.
iii. ALL orders are to be placed through the Mark Harris website using your Trade Account login. Please ensure you order the correct products and quantities and include all relevant details for the customer.
iv. After you have placed your order you will receive a copy of the invoice.
v. Once payment has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you or your customer as specified.
vi. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
vii. It is recommended that you retain all e-mails relating to your order and contract.
2. Payment Information
i. Items that are either not in stock, or inbound, can be reserved by placing an order in the same way as above. Payment will be taken upon dispatch in the same way as 'in-stock' items. It is the responsibility of our Business Partners to inform their end-customer of the estimated delivery date of non-stock orders.
ii. We can take payment over the phone by card (debit cards are free and credit cards incur a 2.5% charge), or by BACS (if paid using this method, you must inform us when payment is made, noting OUR order number as reference so the payment is not missed, otherwise this will delay delivery to your customer).
iii. All prices and charges are quoted in UK pounds and exclude VAT. Delivery charges are separate and may vary depending upon the items ordered and the destination of the item. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order.
3. Furniture Delivery Service
i. Please contact us with regards to collection. This needs to be done via emailing firstname.lastname@example.org. 48 hours notice for a collection is needed. As we do not own the warehouse, collections may incur a collection charge.
i. If you or your customers are located within UK mainland area, and the item is in stock, we aim to have your items delivered within two weeks. Should your postcode fall outside our normal delivery area (Post Codes are AB, DD, KY, IV, PA, PH, FK, HS, KW or north of Edinburgh and Glasgow), delivery times may vary. Please enquire about this when placing your order. Please note that all deliveries are subject to the terms and conditions. It is the responsibility of the Business Partner to ensure that where drop-ship deliveries are undertaken, the end customer is aware of the service offerings.
ii. Deliveries outside our normal areas are subject to a surcharge. Please call or email before placing the order to confirm.
iii. For security reasons, we do not operate a cash-on-delivery system.
iv. All deliveries are booked with the customer directly a minimum of two days prior to delivery so that your customer will know when to expect your consignment. Orders will only be scheduled for delivery if a delivery contact telephone number supplied.
v. Once a delivery has been booked, it is the Business Partner’s responsibility to ensure that they or their customer are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, we only make one attempt at delivery. If the Business Partner or customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. We use a Two-man delivery team they deliver into the room of your choice but they do not unpack the items from the boxes (the exception is a delivery and assembly service via our Specialist Delivery Team).
vi. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.
vii. You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.
viii. Delivery costs are based on cubic volume and weight. ANY order under 0.7 cubic volume (cbm) would qualify for a £45 + VAT delivery charge, whereas ANY order over 0.7 cbm would qualify for a minimum charge of £67.50 + VAT. Maximum weight capacity for the £67.50 delivery charge is 300kg. Any orders above this weight capacity, which are classified as bulk orders will require a quotation for delivery charge (additional surcharges for post codes mentioned above will still apply).
viiii. 2 Man Specialist Deliveries including assembly for marble, ceramic and extending glass dining tables apply at £120 + VAT (Separate surcharges for the Post Codes mentioned above will apply)
x. For IV16 –IV29, IV37-IV56, PH15-PH50, PA20-PA78, KW and HS Post Codes – please obtain a quote before ordering. This can be done via email, advising of the product details and customer address details to email@example.com. Please notes quotes can take up to 2 working days.
4. Returns, Damages, Defective Items, Refunds and Cancellations:
i. If an item is damaged or defective we reserve the right to either repair or replace the item, whichever is more financially viable for us. If the item is collected we take no responsibility for any damage caused. We need to be informed within 14 days of the customer receiving their goods or 14 days from collection of the goods. All orders returned with no fault will incur a 25% plus VAT re stocking fee. If the item returned is not in a resalable condition we will be unable to issue a credit.
ii. All returned items must be resalable in 'as new' condition, therefore they must be in their original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. We regret that under no circumstances can we accept returns that do not have their original packaging.
iii. All returns MUST go to a different warehouse than where the collection had originally taken place. Collections are done from Warehouse One, Smokehall Lane, Winsford, Cheshire. CW7 3BE. However, returns MUST go to Mark Harris Furniture, c/o BJS Distribution and Couriers. Unit 3, Red Mill Estate. Rigby Street (off Holloway Bank). Wednesbury. West Midlands. WS10 0NP
iv. All returns MUST be notified to us 48 hours prior, because failure to do so will result in a rejected return and we will not be held responsible for missing stock.
v. In the event of order cancellation - If you or your customer has not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.
vii. Oak products have natural markings and as such are not considered defects.
viii. Care instructions for products must be provided to customers, as failure to adhere to these will void the warranty, should a fault occur as a direct cause of misuse and incorrect care.
i. Please ensure that prior to signing, you (or your customer) check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for with nothing written on the delivery note.
ii. Damages will be replaced or have our repair company fix these free of charge, whichever is more financially viable for us, providing that you inform us via Email within 7 days of the item being delivered and it was not collected by yourselves.
iii. All damage claims must be supported by evidence in the form of digital photographs which you should email to us. On reporting of the damage we must know whether the packaging was damaged and whether the customer signed as packaging damaged. We will also require a photograph of the packaging along with a picture of the batch number. The batch numbers for a table can be found underneath the table, on a sideboard this will be on the back and all occasional items this is on the box.
iv. In the unlikely event that the delivery company damage anything at the customer’s property you would
v. need to liaise with the delivery partners directly with regards to this matter.
C. Defective Items
i. In the highly unlikely event that an item is defective, you must inform us by Email within 7days.
ii. Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us
iii. Mark Harris Furniture Ltd will inspect the item to verify that the item is defective and if it is, the Business Partner's account will be credited for the full value of that item. If the item is deemed not to be defective, a full explanation will be provided by Mark Harris Furniture Ltd. Mark Harris Furniture Ltd has the final say on whether an item is defective or not. The value of the credit issued to the Business Partner is at Mark Harris Furniture Ltd’s discretion and each case will be considered on its own merit.
iv. Taking into account the varying individual conditions to which the furniture could be subject to once delivered, under no circumstances will we replace or refund items once 7 days has elapsed since delivery.
i. Where an item has been returned using our 7 day return policy, a refund will be issued via a credit note to our Business Partner’s account. Delivery charges incurred do not get credited.
ii. Mark Harris Furniture Ltd reserve their right to decide whether a damaged or defective item is replaced or refunded. Where the refund option is selected, it will be issued via a Credit Note to your Business Partner account.
i. All orders must be cancelled in writing via email. Please send cancellations to firstname.lastname@example.org.
ii. Orders can only be cancelled prior to despatch. Once the item has left the building the full delivery and return costs will be incurred.
Furniture Designs and Characteristics
i. By placing an order with us, you are acknowledging the following: That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults, but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose, please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.
ii. The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.
iii. It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch.
General Terms and Conditions
1. Contractual Capacity
i. In order to be eligible to enter into a contract with us to purchase goods for yourself or on behalf of your customers, you must: Provide us with all the information we need to be able to proceed with your order including, but not limited to; payment method, delivery address, delivery telephone number, and contact Email address.
ii. Inform us of any circumstances that may interfere with our ability to fulfil your order, for example, delivery access issues.
2. Cancellation by Us
i. We reserve the right not to accept any order request if: We have insufficient stock to deliver the goods you have ordered
ii. We are unable to deliver to the delivery address on the order because it is not within our network coverage. (We only deliver to UK mainland)
iii. One or more of the goods ordered was incorrectly described or priced on the website; V. The payment transaction is not authorized
vi. If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
3. Unforeseen Circumstances
i. While every effort is made to meet our Business Partners demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
4. Complaints and Remarks
i. If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail.
ii. Any complaint will be dealt with fairly, effectively and confidentially. You will receive a formal written response from us within 10 days. Your statutory rights as a consumer are unaffected.
iii. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
We retain the rights of all images provided for the purpose of marketing, in the event of any unauthorized use of images supplied for marketing will result in the withdrawal of your trade account.